Refund policy
NO REFUNDS ON SHIPPED ITEMS.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Customercare@believeinhair.com. Please note that returns will need to be sent to the following address: (EMAIL CUSTOMER SERVICE FOR RETURN ADDRESS).
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Customercare@believeinhair.com.
Damages and shipping carrier issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for your order if the shipping carrier has lost your package. Any lost/stolen packages weather from shipping carrier or outside source of any kind cannot be subject to replacements, refunds, or charge backs. By purchasing from our site, you are agreeing to this policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, which include sale items, items labeled (no refunds/exchanges0 on our site, and all custom items are not eligible for return. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
30-Day Free Exchange as of 8/7/2025
Our goal is your complete satisfaction with every purchase.
If you're not entirely happy with your order, we offer FREE exchanges for wigs. Please ensure the wig is in its original condition—unaltered, unworn, unwashed, undamaged, and in its original packaging—within 30 days of purchase. Clearance wigs and discounted wigs cannot be returned or exchanged.
Before shipping your return, please contact us at customercare@believeinhair.com to obtain the correct shipping address. Do not use the sender's address on your package, as it will delay processing. We reserve the right to refuse unauthorized returns.
Custom-made orders cannot be exchanged or returned unless an error was made on our part. All products on sale or on a promotion cannot be refunded or exchanged.
Shipping costs are non-refundable.
Exchange Policy
Email us at customercare@believeinhair.com within 30 days of receiving your package to request an exchange. Please include photos of the hair for reference. We will provide return instructions if your request aligns with our policies.
We can process exchanges for items that are unworn or unaltered without a restocking fee. Shipping the returned product via FedEx is required; failure to comply may result in additional shipping fees.
We typically use DHL or FedEx for reshipping, with delivery within 3-5 business days. All returns go through an Inspection process that can take between 3-8 days or longer depending on high order volumes. Returned items are subject to inspection Un approvals and will be sent back to the address on file without a return or exchange if product is damaged, used, or heavily manipulated. Each order includes one free return and exchange service, covering return and re-shipping fees.
Refund Policy as of 8/7/2025
NO REFUNDS. Due to a significant increase in fraudulent orders and unjust claims concerning the quality of our wigs, we have made the difficult decision to no longer issue refunds for the purchase of our products. This measure is necessary to protect the integrity of our business, as we have experienced substantial financial losses due to these actions.
Going forward, we will offer free exchanges for any products (unless custom ordered) you wish to replace. Thank you for your continued trust and support.