Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Orders & Shipping
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Most orders process within 24-72 hours. Standard delivery takes 5-14 business days within the US. International shipping typically takes 7-21 business days. Expedited shipping takes around 1-5 business day (if available).
Yes! We offer FREE shipping on all orders over $450. Orders under $450 have a shipping rate.
Absolutely! Once your order ships, you will receive a tracking number via email. You can use this to track your package in real-time.
Once your order has been shipped and handed over to the carrier, Believe In Hair is no longer responsible for the package. If your order is lost or marked as delivered but not received, you must file a claim directly with the dispatching carrier (USPS, UPS, or FedEx) to request a full or partial refund. We’re happy to provide tracking details to assist with your claim.
Products & Quality
Yes! All our wigs and hair extensions are made from 100% premium human hair. We source only the highest quality hair to ensure natural look and feel.
Our luxury hair units can last up to 3+ years with proper maintenance. Our affordable hair (duchess collection) varies some wigs last up to 1 year, while others last up to 2 months with proper care.
Yes! Our human hair wigs can be colored, bleached, and heat styled just like your natural hair. We recommend professional coloring for best results.
Economy Hair vs. Luxury Hair
Our Economy Hair is a budget-friendly option designed for minimal wear and manipulation. It’s perfect for short-term styles and girls on a tight budget who still want to look good for a limited time.
Our Luxury Hair is top-quality hair sourced from India, Thailand, and Vietnam. This hair is virgin single-donor or raw, offers near-perfect quality with minimal shedding, can be bleached to a 613 (raw hair), and can last up to 3+ years with proper care.
Returns & Exchanges
We offer a 30-day free exchange policy. If you are not satisfied with your purchase, you can exchange it for a different style or size within 30 days of delivery. There are no refunds on any products.
Please contact our customer support team via email or through our Contact page. We will provide you with return instructions and a prepaid shipping label if applicable.
For hygiene reasons, items that have been worn, washed, or altered cannot be returned. Custom orders and sale items are final sale.
Sizing & Fit
Visit our Size Guide page for detailed instructions on measuring your head. Most of our wigs fit head circumferences of 21.5-22.5 inches, with adjustable straps for a perfect fit.
All our wigs come with adjustable straps and combs for a secure fit. If you need a different size, our 30-day exchange policy has you covered!